Debt Recovery & Credit Control | Frequently Asked Questions
Everything you need to know about Collections Cloud
General Platform & Overview
What is Collections Cloud and how does it work?
Collections Cloud is an all-in-one SME credit control, collections,
tracing and legal escalation platform. It automates the full journey
from invoice upload → tracing → workflow chasing → legal escalation →
enforcement → payments.
Who is Collections Cloud designed for?
Built for UK sole traders, micro-businesses, SMEs, accountants, credit
controllers and organisations managing overdue invoices.
What problems does it solve for SMEs?
- Late payments (affecting 60% of SMEs)
- Lack of affordable legal or credit control tools
- Lost admin time chasing debt manually
- No centralised system for tracing, legal steps or enforcement
How does Collections Cloud compare to traditional debt recovery agencies?
Collections Cloud is automation‑first, self‑service, low‑cost, legally integrated and transparent.
What automations does the system include?
- Email, SMS & letter chasers
- Invoice‑age triggers (30/60/90 days)
- Automated interest & late‑fee calculations
- Escalation triggers for tracing, CCJ filing & HCE uplift
- AI case analysis
Is this a legal service, a tech platform, or both?
A technology platform with built‑in legal and enforcement workflows.
What is the end‑to‑end workflow?
Upload invoice → trace → automated reminders → LBA → CCJ → High Court Writ → enforcement.
What features are included in the dashboard?
Case list, payments due, activity history, automation status, tracing, legal progress, financial recording, arrangement overview.
How does the platform ensure compliance?
Automated legal documents, GDPR‑aligned processing, CE‑File integration, statutory fee compliance.
Pricing, Plans & Billing
How much does Collections Cloud cost?
Full SaaS licence: from £39 up to £199 month.
What’s included in the SaaS licence ?
CRM, automation, tracing access fixed credits, legal escalation, credit check reporting credit based, knowledge hub.
Which plan is right for me?
BASIC£39/mo
Perfect for sole traders or startups managing a small number of overdue invoices.
PLUS£99/mo
Designed for growing businesses that require advanced insights and scalable operations.
BUSINESS£199/mo
A complete solution for small and medium enterprises with automation at scale.
ENTERPRISE Customcontact sales
Optimised for high-volume operations and seamless integration with enterprise systems.
Are discounts offered?
- 10% off for 2‑year
- 20% off for 3‑year
Is pay‑per‑case tracing/legal available
Yes.
Is there a free trial?
Yes – one month.
Can I cancel anytime?
Yes, at renewal.
Getting Started / Onboarding
How do I sign up?
Book a demo or complete the onboarding form via our website.
What info is required for onboarding?
Company details, users, templates, payment preferences, automation preferences, accounting system info.
How long does onboarding take?
1–5 working days for standard processes.
Do you offer training?
Yes – included, with optional specialist training at extra cost.
Integrations & Technical
Do you integrate with Xero or QuickBooks?
Yes. Collections Cloud connects directly with both Xero and QuickBooks, allowing you to sync your outstanding invoices and debtor data automatically — no manual exports or data entry required.
Xero
Sync overdue invoices from Xero directly into Collections Cloud. Your accounts receivable data flows automatically so your team can start chasing immediately — without switching between systems.
QuickBooks
Import outstanding invoices from QuickBooks into Collections Cloud automatically. Keep your debtor records synchronised and trigger collections workflows without any duplicate data entry.
Invoice Upload & Case Management
How do I upload an invoice?
Upload PDF, CSV, Excel, or enter manually.
What happens next after I put a case in?
Workflow automation begins: reminders → tracing → legal escalation.
Can I upload multiple invoices?
Yes.
Can I edit a case?
Yes, until legal escalation.
How do I pause or close a case?
Via the case options menu.
Tracing & Credit Reporting
What tracing services do you offer?
Debtor address verification, business trace, risk indicators.
How do I request a trace?
Submit via any case’s Tracing tab.
What if a debtor cannot be found?
You are advised on legal or skip‑trace alternatives.
Workflow Automation
How does automation work?
Triggers are based on invoice ageing and rules you configure.
What channels are supported?
Email, SMS, letters, whatsapp.
Can I customise tone?
Yes.
Does the system include AI?
AI analysis and voicebot avalable.
Legal Escalation & Enforcement
Do you handle CCJs?
Yes – full document generation + CE‑File support.
Can I uplift a CCJ to High Court enforcement?
Yes.
What if a debtor disputes the debt?
Case is paused; debtor is asked to email evidence.
Payments & Settlements
How do debtors pay?
Using your payment methods unless you have a hybrid service option and a collections agent will provide payment details.
Can I set payment plans?
Yes.
What if a debtor pays offline?
Record manually.
Does the system add statutory interest?
Yes – automatically.
Security & Compliance
Is it GDPR compliant?
Yes.
How is data stored?
AWS + SQL infrastructure.
Sales, Trials & Demos
How do I book a demo?
Via website booking form.
Who is the product for?
Any SME with overdue invoices.
Troubleshooting & Support
Can’t log in?
Use password reset or contact support.
Why didn’t a chaser send?
Usually template/automation configuration.
How do I get hold of support :
Support email: info@collectionscloud.org
Debtor FAQs
Why have I received a message?
Your creditor uses Collections Cloud for invoice recovery.
How do I make a payment?
Click the secure link.
How do I dispute an invoice?
Email the creditors in the first instance if you do not get a reply after 14 days email: info@collectionscloud.org with evidence.
I am vulnerable – what do I do?
A human handler will contact you (will need to prompt for a case reference number and a email address plus phone number)
ROI & Conversion
How much money can it save me?
Automation + interest recovery often exceeds licence costs.
How fast can you recover overdue invoices?
Automations begin instantly; legal steps follow if required.
Can Collections Cloud replace my credit control?
Yes – full automation and legal escalation available.
Can it chase at 30/60/90 days?
Yes – fully configurable.
Can I import aged debt?
Yes – via CSV/Excel bulk upload.