Terms & Conditions & Privacy Statement
Terms and Conditions for Use of www.collectionscloud.org Website
These Terms and Conditions (“the Terms and Conditions”) govern your use (“the User”) of the Collections Cloud (“Provider”) website located at the domain name www.collectionscloud.org (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice.
The User may not access, display, use, download, and/or otherwise copy or distribute Content found on the Website for marketing or other purposes without the consent of the Provider.
Collections Cloud is not a debt collection or enforcement agency, but an intermediary platform which provides easy, affordable access to invoice recovery solutions via one of our trusted partners, on a one-time or subscription basis.
Electronic Communications
By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that all agreements, notices, disclosures, or any other communications satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-commerce and Privacy
The Website www.collectionscloud.org offers financial collection services online or by telephone. The use of any service purchased from this Website is at the purchaser’s risk. The buyer/user indemnifies and protects the Provider against any loss, injury, or damages resulting from the use of any services on the Website.
The private information required for the execution of services ordered through the Website, such as the User’s personal details, will be stored and used in accordance with the General Data Protection Regulations (GDPR). Where applicable, only the necessary information will be shared with third parties that provide the services.
The Provider does not retain payment card details under any circumstances. The Provider cannot be held responsible for security breaches on the User’s electronic device (PC or other browsing devices) that occur due to a lack of antivirus software or spyware protection.
Online Payment – Stripe Payments Gateway
All online credit and debit card payments are processed by Stripe Payments. Cardholders can visit http://www.stripe.com to view the Stripe security policies. Payments to Stripe are for Collections Cloud platform service fees only. Our service fees are processed in line with all relevant UK regulations and legislation.
Billing, Refund and Return Policy
The initial payment made via the Collections Cloud platform is exclusive of any fees charged by our partners and covers only the use of the Collections Cloud service (platform fees). This payment will be retained by Collections Cloud and will not be transferred to our partners or used as part of any debt recovery activities. Your credit or debit card statement will display a reference to Stripe for this transaction.
Our partners will contact you for approval in the event of any additional legal charges being levied, should a case reach this stage. You will be invoiced in advance for any associated legal costs for CCJ or High Court Writ progression.
Services are subject to availability. If a service is unavailable or cannot be provided, the Provider will issue a full refund within 30 days. If the client cancels an order or instruction, a 10% administration charge applies.
Litigation Costs
Where there are statutory court costs involved in litigation, Collections Cloud will notify clients of these costs prior to the commencement of any action. Clients are liable for all statutory costs and an invoice will be issued – and must be paid in full – to this effect in advance of the commencement of any action.
Tracing and Verification of Information
We use your personal information, as well as data from tracing providers and publicly available sources, to verify your identity and to ensure we have your most current contact information. This is a crucial step in our debt collection process. Any updated contact details or other relevant information gathered during this tracing process may be shared with our client who is the original creditor.
Credit Reporting and Propensity to Pay Scoring
To help us manage your account and make informed decisions, we may obtain credit information about you from credit reporting agencies or other data providers. This data is used to create a propensity to pay score, which is a key part of our automated decision-making processes regarding payment plans and account handling. This information will not be shared with any third parties outside of our company, except as required by law or with a creditor where a prior signed agreement is in place and specifically to assist in the collection of monies owed to that creditor. We adhere to all relevant credit reporting and data protection regulations in this process.
Updates to Terms and Conditions
The Provider reserves the right to change, modify, add, or delete parts of these Terms and Conditions at any time. Updates will take effect upon being posted on the Website. The User agrees to check these Terms and Conditions regularly and accepts any changes by continuing to use the Website.
Privacy: Casual Browsing
Users can visit the Website without providing personal information. In such cases, only the IP address will be collected to analyse site visits and improve the Website’s content. The Provider assumes no obligation to protect this information and may copy, distribute, or use it without restriction.
Copyright & Intellectual Property Rights
The Provider and its affiliates own the copyright and intellectual property rights to all content on the Website, including text, images, and software. No license or other rights are granted to Users except as explicitly stated in these Terms and Conditions.
Choice of Law
This Website is operated from the United Kingdom (UK). Accessing it from other locations is the User’s responsibility. These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be resolved within its courts.
Limitation of Liability
The Website and all content are provided “as is” and may contain inaccuracies. The Provider does not guarantee availability, accuracy, or completeness. The Provider is not responsible for any damages resulting from the use or inability to use the Website or its services.
Privacy Statement
In line with data protection legislation, we ensure that:
Personal data is used lawfully, fairly, and transparently.
Data is collected only for specific purposes.
We keep only the necessary amount of data.
Data is accurate and up-to-date.
Personal information is securely stored and protected.
Our Responsibilities
Collections Cloud collects, processes, and stores information, including personal data, to provide debt recovery services. We are responsible for managing this data and ensuring compliance with GDPR.
We use your personal data
We use personal data to:
Communicate with you regarding our services.
Process financial transactions.
Comply with legal obligations and seek legal advice.
How We Use Your Information
When handling personal data, we:
Only collect, hold, and use it when necessary.
Keep it secure and confidential.
Dispose of personal data when it is no longer needed.
Only share it with third parties when required by law or service necessity.
How Long We Keep Your Information
We will not retain your data longer than necessary and will securely dispose of outdated records.
Who We May Share Your Information With
We may share data with third parties only when legally required or permitted under GDPR.
Your Rights Under GDPR
As a data subject, you have the right to:
- Access the information we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your records.
- Restrict processing while objections are reviewed.
- Request data transfer to another service provider.
- Object to data usage, including profiling.
Use of CCTV and Body-Worn Cameras
For security and crime prevention, Collections Cloud’s partners may use CCTV and body-worn cameras. Footage will only be disclosed when required by law.
How to Access Your Data
To request a copy of your personal information, please email info@collectionscloud.org with details of your request. We will provide a copy along with any necessary clarifications.
By using our Website, you confirm that you have read, understood, and agreed to these Terms & Conditions and Privacy Statement.
Modern Slavery Statement
Introduction
This statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and outlines the steps that CC Services Ltd has taken, and continues to take, to ensure that modern slavery or human trafficking is not taking place within our business or supply chains.
CC (COLLECTIONS CLOUD) provides professional credit control, enforcement support, and debt recovery services to clients across the United Kingdom. We are committed to operating ethically, with integrity, and with full respect for human rights.
Our Commitment
By using our Website, you confirm that you have read, understood, and agreed to these Terms & Conditions and Privacy Statement.
Our Structure and Supply Chains
CC operates from its registered office at Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX.
We work with UK-based suppliers who provide IT infrastructure, professional services, and operational support. The majority of our suppliers are based in the UK, where there is a low risk of modern slavery and human trafficking.
Policies and Due Diligence
Our internal policies reflect our commitment to ethical business practices. These include:
- Code of Conduct: Employees and contractors must comply with laws and act ethically.
- Supplier Vetting: We engage only with suppliers who confirm compliance with the Modern Slavery Act.
- Whistleblowing Policy: Employees are encouraged to report any concerns about unlawful conduct, including human rights abuses.
- Recruitment Policy: All recruitment is conducted directly or through verified agencies that follow fair labour practices.
Risk Assessment and Management
We assess the risk of modern slavery in our operations and supply chains as low due to:
- Our UK-based supplier network
- The professional nature of our services
- Direct employment of staff under UK law and regulation
However, we continue to monitor compliance annually and require suppliers to confirm adherence to the Modern Slavery Act where relevant
Training and Awareness
We provide awareness training for employees and management to ensure they understand the risks of modern slavery and human trafficking and can identify and report potential concerns.
Monitoring and Continuous Improvement
We review our policies annually and will continue to develop our procedures to strengthen our prevention of modern slavery and human trafficking.